The Sthira Space
Refund and Cancellation Policy
This policy explains how cancellations and refunds work for paid plans on The Sthira Space products. If you have a question not covered here, write to us at hello@sthiraspace.com.
Budget-Stash Bundle (BudgetQuest + StashGrid)
The Budget-Stash bundle is one subscription that unlocks both BudgetQuest and StashGrid. For this product, the following terms apply (and take precedence over the plan-specific sections below):
- Cancel anytime. Cancelling stops future charges and keeps your full access until the end of the period you have already paid for (the rest of the month on monthly, the rest of the year on annual). Access then becomes read-only — your data always stays viewable.
- Only the first payment is refundable. If you request a refund against your first payment, we issue a pro-rated refund for the unused portion of that first period, and access ends immediately.
- Renewal payments are non-refundable. Once your subscription has renewed at least once, recurring payments are not refundable — you may cancel and keep access to the end of the current period.
- How to request. Cancel from the app’s Settings, then email hello@sthiraspace.com from your registered address to request the first-payment refund.
Billing-error and duplicate-charge protections (Section 5) apply to the bundle unconditionally.
1. Cancellation
You can cancel your subscription at any time from your account settings. Cancellation stops future charges immediately. It does not end your access early — you retain full access until the end of the period you have already paid for.
When you initiate a cancellation, we may send a brief email with information about your subscription. This is informational. Your cancellation is honoured regardless.
2. Monthly Plan — Refund Policy
Monthly plan payments are non-refundable once the billing period has started. This applies regardless of how early in the month the cancellation is initiated.
If you cancel a monthly plan, your access continues until the end of the current billing period. No partial refunds are issued for unused days.
3. Annual Plan — 30-Day Refund Window
Annual plan payments carry a 30-day refund window, starting from the date of that payment.
Within the first 30 days (your first month), you can request a refund of the annual amount you paid minus one month's plan rate — the first month counts as used in full, and the remaining eleven months are refunded.
From day 31 onward (your second month and beyond), refund requests are not eligible — no refund is due, no matter how many months remain on the plan. You may still cancel at any time; per Section 1, you keep full access until the end of the year you have already paid for.
To illustrate with arbitrary values: if your annual plan costs 100 and the monthly plan rate is 10 — requesting a refund on day 20 returns 90; requesting a refund on day 31 or any day after returns nothing.
Current plan pricing is at sthiraspace.com/pricing. This window and formula apply regardless of the currency or region you are billed in.
This 30-day window applies to each annual payment, including renewals — it restarts with every annual charge.
4. Free Trial and Free Tier
If you cancel during a free trial, no charge is made and no refund is applicable.
The free tier carries no charges and therefore no refund considerations.
Once a trial period ends and billing begins, the standard refund policy for your plan applies from that point forward.
5. Billing Errors and Duplicate Charges
If you are charged in error — including duplicate charges, charges after a confirmed cancellation, or any charge you did not authorise — you are entitled to a full refund, unconditionally. We will process it within 2 business days of confirming the error.
If you believe you have been charged in error, contact us immediately at hello@sthiraspace.com with your registered email address and the date of the charge.
6. How to Request a Refund
To request a refund under the annual plan policy, write to us — within 30 days of your annual payment — at hello@sthiraspace.com with:
- The email address registered to your account
- The date of the charge
- Your reason for cancelling
We will respond within 7 business days. Approved refunds are processed to your original payment method within 5 to 7 business days thereafter, depending on your payment provider.
7. Contact
For any refund or cancellation queries, write to us at:
hello@sthiraspace.com
The Sthira Space
Bengaluru, Karnataka, India
We respond within 7 business days.